Unizo Support

Download the Unizo app from the App Store, tap "Sign Up with Email" on the welcome screen, enter your details, and verify your email. Your account will be ready to use immediately.

On the login screen, tap "Forgot Password?" and enter your registered email address. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.

Yes! Tap "Browse as Guest" on the welcome screen to browse listings without an account. However, you'll need to sign in to buy, sell, or chat with other users.

Go to Account → Settings → Account Actions → Delete Account. This will permanently remove your account and all associated data. This action cannot be undone.

Find a product you like, tap it to open the listing, review the details, then tap "Deal" to initiate a purchase request. The seller will confirm and you'll coordinate pickup at a campus hotspot.

Unizo currently supports cash-based transactions. Payments are made in person at the agreed meetup location. Always meet in safe, public campus locations.

When you tap "Deal" on a listing, it sends a deal request to the seller. The seller can then accept or decline. If accepted, you'll receive the seller's hotspot location for pickup.

If a seller doesn't respond within 48 hours, you can contact them via in-app chat or cancel your request and look for similar items.

Yes! Tap the heart icon on any product listing to save it to your Wishlist. Access your Wishlist from the menu (⋯) on the Home screen.

Tap the "+" Post tab in the bottom navigation, choose "Post Item", fill in the details (title, category, price, photos, condition), and tap Post. Your listing goes live immediately.

Yes. When posting an item, toggle "Negotiable" to let buyers know you're open to offers. Buyers can then initiate a deal and discuss pricing via chat.

Go to My Listings, tap the edit (pencil) icon to modify a listing, or tap the delete (trash) icon to remove it. Sold items are automatically marked and remain in your history.

Once you accept a buyer's order, the item is automatically marked as sold and removed from the marketplace feed. It will remain visible in your My Listings history.

Check your internet connection first. Pull down to refresh the home screen. If the issue persists, close and reopen the app. If still not working, contact support.

Go to your iPhone Settings → Notifications → Unizo and ensure notifications are enabled. Also check in-app notification settings under Account → Settings → Preferences.

Force close the app and reopen it. Make sure you have the latest version from the App Store. If crashes continue, contact us with a description of what you were doing when it crashed.

Check your internet connection. If you're connected but chat still won't load, try signing out and back in. Make sure you're running the latest version of Unizo.